Refund policy
Return & Refund Policy
Last Updated: June 23, 2026
At AVRYN, customer satisfaction is important to us. If you experience any issues with your order, we're here to help. Please review our Return & Refund Policy below.
---
1. Return Eligibility
Due to the nature of our dropshipping business, returns are accepted only in the following cases:
- The item received is damaged.
- The item received is defective.
- The wrong product was delivered.
- The product is significantly different from its description.
To be eligible for a return or replacement:
- The request must be submitted within 48 hours of delivery.
- The product must be unused and in its original condition.
- Original packaging, tags, and accessories must be retained.
- Clear photos or videos of the issue must be provided.
We reserve the right to reject claims that do not meet these requirements.
---
2. Return Request Process
To initiate a return, replacement, or refund request, please contact us at:
Email: avryn.in@gmail.com
Please include:
- Order number
- Customer name
- Reason for the request
- Clear photos or videos showing the issue
- Photos of the packaging (if applicable)
Our support team will review your request and respond within 2–5 business days.
---
3. Return Timeframe
All return, replacement, or refund requests must be submitted within 48 hours of receiving the order.
Requests submitted after this period may not be eligible for review.
---
4. Refund Process
Once your request has been reviewed and approved:
1. We will notify you of the approval.
2. Refunds will be issued to the original payment method whenever possible.
3. Approved refunds are typically processed within 5–10 business days.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
---
5. Exchange / Replacement Policy
We offer replacements for:
- Damaged products
- Defective products
- Incorrect products received
Replacement requests must be submitted within 48 hours of delivery.
Once approved, a replacement will be arranged subject to product availability.
If a replacement is unavailable, a refund may be issued.
---
6. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Damaged during transit
- Defective upon arrival
- Different from what was ordered
Please contact us within 48 hours of delivery and provide:
- Order number
- Clear photos/videos of the product
- Photos of packaging
- Description of the issue
After verification, we may offer:
- A replacement
- A full or partial refund
- Store credit (where appropriate)
---
7. Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
- Products purchased during special sales or clearance promotions
- Gift cards
- Personalized or customized items
- Products showing signs of use
- Products damaged by customer misuse
- Products returned without original packaging
- Hygiene, personal-care, beauty, or intimate-use products
---
8. Return Shipping Costs
If the Issue Is Our Responsibility
For damaged, defective, or incorrect products approved for return, return shipping costs may be covered by AVRYN where applicable.
If the Issue Is Customer Preference
We generally do not accept returns for:
- Change of mind
- No longer wanting the item
- Ordering the wrong product or variant
- Personal preference issues
Shipping charges paid during checkout are non-refundable.
---
9. Refund Exceptions
Refunds may be denied if:
- The claim is submitted after the eligible period.
- Required evidence is not provided.
- The product shows signs of use or misuse.
- Fraudulent or abusive claims are suspected.
---
10. Order Cancellations
Orders may be cancelled within 12 hours of placement or before they are processed for shipment.
Once an order has been processed or shipped, cancellation requests cannot be guaranteed.
---
11. Contact Us
For any questions regarding returns, refunds, replacements, or cancellations, please contact us:
Store Name: AVRYN
Email: avryn.in@gmail.com
We aim to respond to all customer inquiries as quickly as possible and appreciate the opportunity to assist you.